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Version: 6

Using MoveIt Pro Without an Internet Connection

By default MoveIt Pro requires an internet connection every time you turn it on. However, if you need your license to be more robust to periodic internet connection issues, a process is documented below for offline authentication. Offline activation requests are fingerprinted to the system they will work on. To activate MoveIt Pro offline a request file is created and uploaded to an online activation server. An offline response file is then downloaded and placed on the host system. If MoveIt Pro is launched without an internet connection, it will automatically generate the offline request on your host system at ~/.local/share/moveit_pro/. Once you have generated an offline activation request file use the following steps to activate the license:

  1. Navigate to the customer portal at picknik.customer.cryptlex.com
  2. Log in using the email address your license key was provided to (contact [email protected] for login details).
  3. On the left side of the screen, click "Activations"
  4. Click the blue + Create Offline button
  5. Enter your license key and upload the offline request file (located at ~/.local/share/moveit_pro/offlineRequest_YOUR_LICENSE_KEY.dat).
  6. The offline response file will be downloaded if the activation was successful.
  7. Place the offline response file in ~/.local/share/moveit_pro/ on the system that will run MoveIt Pro

Note: The system will still require periodic NTP time syncs, but if the system fails to contact the license server it will use the offlineResponse file to authenticate.

Using the offline license on a Single Board Computer (SBC) that does not have an onboard battery to keep the clock running will likely result in a license activation failure. This is because even though the offline activation is designed to work without an internet connection it still encodes the time window for the license expiry in the offline activation. As a result, if the computer believes and reports a current time far in the past (2018, 1970, etc) then the offline activation will fail because it is outside the license time window.

Offline activation page

Deactivating an Offline License for MoveIt Pro​

Once an offline activation has occurred the offline response file is only valid on the machine the offline request was generated on. To use the offline license on a different machine, it must be deactivated first. From the customer portal, an activated license can be deactivated by clicking the Delete Offline button. Once deleted, new offline request files can be used to activate offline.